HouseStage Delivery and installation
White-glove furniture delivery and installation in the Bay Area
White-glove delivery means the crew does more than drop off boxes. For HouseStage furniture plans, 126 Design's team carries every piece inside, unpacks and assembles it, places it in the room and spot your design plan shows, and takes all the packaging away. Then we check in at 14, 30 and 60 days to fix anything that isn't right. We deliver across the San Francisco Bay Area.
Delivery levels, explained
Retailers use these terms differently, but they usually mean roughly this:
| Service level | What usually happens | 126 Design |
|---|---|---|
| Curbside | The truck drops boxes at the curb or the end of the driveway. Getting them inside is up to you. | No |
| Threshold | Boxes come to your front door or garage, unopened. | No |
| Room of choice | Boxes are carried into the room you pick. Assembly and cleanup are usually not included. | No |
| White glove | Carried in, unpacked, assembled, placed and checked, with the packaging taken away. | Yes, this is how we deliver |
What happens on delivery day
- Before we arrive. We confirm the date with you and check the plan against your floor plan, so we know which piece goes in which room before the truck is loaded.
- Carry-in. Everything comes inside, up the stairs if needed, and goes straight to the room it belongs in.
- Assembly. Beds, tables, shelving and anything shipped in parts are put together and leveled.
- Placement, room by room. The crew follows your approved plan: the sofa on the wall it was sized for, the rug centered under the dining table, lamps by the reading chair.
- Cleanup. Boxes, foam and plastic leave with us. You don't spend your first weekend breaking down cardboard.
- Walkthrough. We go through each room with you and note anything damaged, missing or not working in the space.
After delivery: 14, 30 and 60 days
Some problems only show up once you live with the furniture: a drawer that sticks, a chair that wobbles, a side table that turns out to be too small. 126 Design checks in at 14, 30 and 60 days after delivery and works with the vendor to fix, replace or swap what needs it.
How to get ready
- Clear a path from the street to each room, and move boxes from your own move out of the way.
- Tell us about stairs, narrow halls, tight turns or a gate, and where the truck can park.
- In a condo or managed building, ask the HOA or building manager about elevator reservations, delivery hours and whether they need a certificate of insurance. Let us know early.
- If you're ordering custom curtains, we can try to schedule their installation close to the furniture.
About a quarter of the 1,600+ homes 126 Design has staged were condos or townhouses, so we're used to small elevators and building rules.
Related
Questions about delivery and installation
What does white-glove furniture delivery include?
With 126 Design: carrying everything inside, unpacking, assembly, placing each piece in the room and spot the design plan calls for, a check for damage or missing parts, and taking the boxes, foam and wrap with us.
Do you assemble the furniture?
Yes. Beds, tables, desks, shelving and anything else that ships flat or in parts are put together on site, and the pieces are leveled and checked before we leave.
What if something arrives damaged or a part is missing?
Point it out during the walkthrough on delivery day, or at any of the 14, 30 and 60-day check-ins. 126 Design handles the replacement or repair with the vendor so you don't have to.
Can everything arrive on one day?
We aim to bring as much as possible in one visit, timed to your move-in. Items from different vendors can have different lead times, so your proposal shows each item's lead time up front and we'll tell you if a second trip is needed.
Do you deliver furniture I bought somewhere else?
Our delivery is set up for furniture in a HouseStage plan, where we know every piece and where it goes. For anything else, email or call and ask.
See what a buyer page looks like
Open the sample home at 123 Maple Lane, Palo Alto: rooms, a designer-approved proposal with real furniture, and a 3D walkthrough.